We use cookies to make your experience of our website better. Please read our cookies policy to find out more. If you continue to use our site, we will assume that you consent to our use of cookies.
In Your Basket:  0 Items | 0.00
Shop now re-open to our customers with safety measures
 

Returns Policy

Electrical Goods

This policy only applies to purchases made on this website and does not apply to purchases made directly with our Store.

Damaged Goods

Whilst every effort is taken to ensure that your goods arrive in perfect condition, occasionally damage does occur.

If on receipt of your goods damage is obvious, please sign your delivery note as “received damaged” and advise us in writing within 24 hours of receipt.
We shall arrange for a replacement or refund.

If on receiving your goods, the packaging appears to be in good condition, but you cannot check the goods on delivery ,PLEASE SIGN YOUR DELIVERY NOTE AS “GOODS UNEXAMINED” as damage claims are difficult to process if signed “received in good condition”.

If on unpacking your goods damage is noted, please advise us in writing within 24 hours. We shall arrange for a replacement or refund.

All goods must be checked for damages within 24 hours of receipt and reported to us in writing within this period.

All goods must be checked for damage before installation, we will not accept returns  due to damage after installation.

Faulty Goods

Should your goods arrive faulty please advise us in writing within 24 hours of receipt and we shall arrange for a repair, replacement or refund.

If your goods develop a fault within 28 days of receipt please advise us in writing within this period and we shall arrange for a repair or replacement.

Contract Cancellation under the Distance Selling Regulations

If for any reason you wish to cancel your order you may do so within 14 days of placing your order, please advise us in writing within this period. If after receiving your goods you wish to return them you may do so within 14 days of receipt of your goods. Please advise us in writing within this period and we shall arrange to uplift your goods. A refund including the cost of shipping will be made providing the goods are returned to us in the original packaging, with all the accessories and instruction manuals and are unused and in original condition. A deduction shall be made from the refund for the cost of collection.

Refunds

Order Cancellations – refunds will be processed within 7 days of receiving a cancellation in writing.
Returned products – refunds will be processed within 7 days of receipt of returned goods.

Please Note

Goods returned to us must be in the original packaging with all the accessories / instruction manuals included. The goods must be in original condition and must not have been used.
If on receipt of returned goods we note that the above conditions have not been met we reserve the right to withhold some of the refund payment in lieu of this.

Returns Policy

Furniture

This policy only applies to purchases made through this website and does not apply to purchases made directly with our store.

Damaged Goods

Whilst every effort is taken to ensure that your goods arrive in perfect condition occasionally goods may arrive damaged. If the damage is obvious, please sign the delivery note as “damaged” and advise us in writing within 24 hours of receipt and we shall arrange for a replacement, repair or refund. If on receiving  your goods the packaging appears to be in good condition but you cannot check your goods at time of delivery, PLEASE SIGN YOUR DELIVERY NOTE AS “GOODS UNEXAMINED” as damage claims are difficult to process if goods are signed for as “received in good condition”.

If on unpacking your goods damage is noticed, please advise us in writing within 24 hours of receipt.
All goods must be checked for damages within 24 hours of receipt and reported to us in writing within this period.
All goods must be checked before assembly as we will not accept returns due to damage if the build process has commenced.

Faulty goods

If your goods arrive faulty please advise us within 24 hours of receipt and we shall be pleased to arrange for a repair, replacement or refund

Contract Cancellation under the Distance Selling Regulations
If for any reason you wish to cancel your order you may do so within 14 days of placing your order. Please advise us in writing within this period and we shall refund your payment within 7 days. If after receiving your goods you wish to return them, you may do so within 14 days of receiving them. Please advise us in writing within this period and we shall arrange to have them collected.

The returned goods must where practical be in the original packaging, be in original condition and must not have been used. It is your responsibility to ensure that the goods are properly packaged prior to collection. Any damage caused by unsuitable packaging will be deducted from your refund.

On receipt of returned goods, the items shall be checked for damage and where necessary deductions shall be made where appropriate.

Refunds

Order Cancellations – refunds will be processed within 7 days of receiving a cancellation in writing.
Returned products – refunds will be processed within 7 days of receipt of returned goods.

Cancellation or Returns Exceptions

The above policy exists for stock items and “off the shelf” items. However, if an order is placed for an item which has to be manufactured specifically for you or to order then we can only accept a cancellation before the manufacturers’ commitment date. Cancellations after this date will be subject to cancellation fees and loss of deposits / payments.

We are sorry that you need to return a product to us. In order for us to process your return as quickly and efficiently as possible please print and complete the following form and include it with the goods being returned. In order to receive a refund goods must be returned in the original packaging in a saleable condition. No refunds will be given without a fully completed returns form, which must be placed in an envelope and affixed to one of the boxes.

Andrew Thomson Returns Form